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Plement

Terms and conditions

Terms and Conditions 

Version 05-01-2025

  1. About us

MB “Plement” (hereinafter referred to as “Plement” or “We”) offers to simplify the complexity of business and make it easy for companies and customers to create connections. We specialize in Zendesk setup, customizations and optimizations. All information about our services for Customer experience operations you may find here .

  1. Terms and Conditions

These Terms and Conditions (hereinafter – the Rules) regulate the general conditions and procedure for using the website https://plement.io/ (hereinafter referred to as the “Website”) and are considered as an agreement concluded between Plement and You (hereinafter referred to as the Client, and in the plural – Clients) regarding the use of this Website.

The website https://plement.io/  is managed and administered by the Plement, who sets the conditions and procedures for using the Website and restricts the possibility to use the services of Website.

  1. Company information and contact details

Plement refers to MB Plement, registered in the Register of legal entities for Lithuania under number 306946074, office at Vilniaus g. 12-72, LT-87135 Telšiai, Lithuania.

You can contact Plement by phone at +370 695 05059 or by e-mail at: [email protected].

  1. Personal data 

Plement respects and protects the personal data and privacy of visitors and customers of the website https://plement.io/. Personal data of visitors to the website https://plement.io/ and our customers are processed lawfully, transparently, fairly, for predetermined purposes and only to the extent necessary to achieve these purposes. When processing your personal data, we comply with the requirements for the processing of personal data outlined in the General Data Protection Regulation (hereinafter referred to as the GDPR) and other applicable legislation. Information about the purposes, scope, recipients, storage terms of personal data processing is provided in the Privacy policy of this website.

  1. Purpose of the website and services provided

The purpose of the Website is to enable you to view, search and read information about our services and to book these services. 

You may also have the possibility to register for an introductory consultation for free to discuss your chosen package of services and discuss any other questions you may have and needs of your business. 

Your use of the Website includes all the following: viewing advertisements, reading information of any kind, inquiring about services, also writing questions, feedback and comments, expressing your opinion, writing direct messages, sending and receiving information.

  1. Feedback

From time to time, we may ask for or collect and/or customer may provide written suggestions, feedback or comments as part of Customer’s or its Users’ use of the Services (collectively, “Feedback”). Customer acknowledges and agrees that such Feedback shall be deemed the property of Plement. Plement shall be entitled to use the Feedback for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Feedback.

By leaving feedback, you must ensure that such feedback complies with the requirements of these Rules, does not violate any applicable laws, and does not infringe on the rights and/or interests of any other person. The feedback must be authentic only and should not infringe any intellectual property rights, must not contain any information or content that is prohibited by law, must not contain any information that may violate another person’s right to an image or privacy, must not contain any information or content that may cause offense, must not contain any advertisements, or any junk mail.

Feedback is published on the Website only after they have been checked for compliance with these Rules. We have the right to remove the feedback immediately and without prior notice if, in our sole discretion, the feedback does not comply with all the foregoing or violates these Terms or other applicable law.

  1. Information and advice

The information and advice provided by Plement to use our services is based on the information you have provided us with.

You are responsible for the accuracy and completeness of the information you provide, and you accept the fact that failure to provide accurate and complete information (whether intentional or otherwise) may have a negative effect on the information and advice we provide to you.

  1. Prices and payments

Plement reserves the right to determine pricing for the Services. Plement will make reasonable efforts to keep pricing information published on the Website up to date, available at https://plement.io/ .

The price of the services shall be the price indicated in the order form at the time you agree on a service or product transaction.

We encourage you to check our website periodically for current pricing information. Plement at its sole discretion, may make promotional offers with different features and different pricing to any of Plement’s customers. The prices set forth at https://plement.io/ include taxes under the law of the Republic of Lithuania.

We make all efforts to ensure that the prices presented on our platform are accurate, but occasionally, an error is possible. If you find an error and the price charged is too high, we will identify all users who have overpaid and refund the difference.

Unless otherwise set forth in the order or in the written agreement concluded between you and Plement, the customer shall pay all of Plement’s undisputed invoices within 30 days after the Customer receives an invoice. To avoid doubt, any Plement’s invoice sent to Customer via email shall be deemed received upon transmission.

  1. Our liability to you

We will be liable for quality our services under the terms of written agreement, concluded between you and Plement and under the law of the Republic of Lithuania. 

We accept responsibility for all our users, and we do not exclude or limit our responsibility to users where it would be unlawful to do so. 

To the extent permitted by law, we are not liable for any losses or damage arising from the contract, tort (including negligence), breach of mandatory obligations or other reasons, resulting from or related to the use of, or inability to use, our Website.

We are not liable for any losses or damage caused by viruses, distributed denial-of-service attacks or other technologically harmful materials that may infect your computer, software, data or other protected information due to your use of our Website or your downloading of any content from our Website or any other website linked to our Website.

We do not bear any liability for the contents of websites linked to our Website. The fact that we include links does not mean that we have verified the websites. We will not be liable for any losses or damage that may be caused by the use of such websites.

  1. Access to our Website

We cannot guarantee that our Website or any of its contents will be available continuously. Our Website is available for a specific time. We may suspend, withdraw, interrupt or modify all or any part of our Website without prior notice. We are not liable if, for any reason, our Website is not available at any time and for any period.

We reserve the right to limit the availability of our Website or any service described on the Website to any person or geographical region at any time.

  1. Information on our Website

We make all efforts to ensure that the information on our Website regarding our activities, services, and any products described on our Website is accurate and true. However, information presented on the Website may be out of date due to our continuous development.

We do not offer any express or implied guarantee that the contents on our Website will always be accurate, complete, and up to date.

  1. Links from our Website to other websites

Our Website may include links to other websites owned or controlled by third parties. Such links are included for your convenience, and Plement does not have any control over these sites and their contents and is not liable in any way for such websites.

  1. Intellectual property rights

We are the owner or licensee of all intellectual property rights to website https://plement.io/ and any materials it contains. This Website and its content, including the trademarks and logos, domain name, and all individual elements, including text, photographs, drawings and all materials contained in website, the page presentation, any image and any design of the website and all their intellectual property rights belong exclusively to Plement.

Such materials are protected by copyright and other provisions of the law everywhere in the world. All such rights are reserved.

You may print out one copy or copy any fragments of our Website for your private use and you may also inform others of the contents of our Website.

You cannot modify the paper copies or digital copies you have printed or copied in any way, and you cannot use any illustrations, photographs, video materials, sound sequences or graphics separately without the accompanying text.

We must always be indicated as the authors of the contents of the Website.

You are not allowed to use any fragments of content on our Website for commercial purposes without first obtaining a license from us or from our licensors.

  1. Assignment of rights

We may assign our rights and obligations under these Rules to another person. We will always inform you in writing (the written form includes notification by e-mail or using the Website) if this occurs, and we will make sure that the assignment will not affect any of your rights connected related to the use of this website and the ordering of services.

  1. Waiver

No delay or decision not to exercise the rights arising from these Rules will constitute a waiver of the right to exercise them in the future and will not affect the rights in relation to a subsequent breach.

  1. Severability

Every provision of these Rules should be considered separately. If a court or competent authority finds that any of the provisions are unlawful, the remaining provisions will still be effective.

  1. Governing law

These Rules are subject to the law of the Republic of Lithuania. The courts of the Republic of Lithuania shall have sole and exclusive jurisdiction for the settlement of all disputes arising out of these Rules.

  1. The change of Terms and Conditions

We reserve the right to change these Rules at any time, of which you will be notified sufficiently in advance on this Website or by other chosen methods. Also, at the beginning of the Rules, the date of the current edition can be seen – i.e. the date of adjustment of Terms and Conditions.