Corepetitus, Lithuania’s largest tutoring community, lacked an efficient inquiry management system. By implementing a centralized CX framework, automated workflows, and a branded FAQ page with Content Segmentation, we improved response times, enhanced self-service options, and equipped the team with scalable processes for future growth.

Feedwell, a Sydney-based corporate catering company, struggled with fragmented customer inquiries, inefficient quote and order management, and lack of automation. By implementing a centralized ticketing system, automating notifications, quote, order and invoice request, and customer engagement workflows, and developing a branded FAQ page and internal knowledge base for SOPs, we enhanced efficiency, response times, and operational scalability, ensuring seamless communication across all channels.

Dr. Sebi’s Cell Food, an e-commerce company selling plant-based supplements, faced decentralized customer inquiries, inefficient workflows, and a lack of integration with Shopify. By implementing a centralized helpdesk system, AI-powered chatbot, automated workflows, and a branded Help Center, we enhanced response times, streamlined operations, and empowered self-service support. Comprehensive training ensured the team could efficiently manage customer interactions and scale operations.

As a newly established e-commerce company specializing in lightweight, foldable electric wheelchairs, Forcemech had no existing customer experience (CX) systems or defined processes. We conducted a comprehensive business needs assessment and process mapping to identify CX objectives. By implementing a centralized agent workspace, automated workflows, a branded Help Center, an AI-powered chatbot, and a call center with IVR integration, we built their CX framework from scratch.

WoW Vegas, a leading social sweepstakes casino, struggled with inefficient tools, lack of a secure Help Center, and complex team workflows. By transitioning to Zendesk, implementing SSO-secured Help Center access, automating CX workflows, and providing team training, we streamlined operations, improved response times, and enhanced customer experience, ensuring seamless support for their 80-person team.