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CX Zendesk Implementation Packages

All packages includes collaborative configuration, training sessions and post-implementation support to offer a seamless transition to Zendesk.

Starter

Streamlined email ticketing setup for efficient CS operation start

Intuitive ticketing environment

Email connection & authentication

Ticket routing

Automations & Triggers

Pre-defined response configuration

Customer satisfaction survey (CSAT)

Essential

Enhanced ticketing system with SLAs and Help Center with forms

Intuitive ticketing environment

Email connection & authentication

Ticket routing / Triage / SLA

Automations & Triggers

Pre-defined response configuration

Customer satisfaction survey (CSAT)

Tools for internal collaboration (Light agents)

Branded Help Center

Contact forms

Multi-brand configuration (available)

MOST POPULAR

Professional

Efficient multi-channel ticketing system with Help Center, AI powered chatbot and Call Center

Unified agent workspace

Email connection & authentication

Ticket Routing / Triage / SLA

Automations & Triggers

Pre-defined response configuration

Customer satisfaction survey (CSAT) for email and chat

Tools for internal collaboration (Light Agents & Side conversations)

Branded Help Center

Contact forms

Messaging / Chat

Social media integrations

Al-powered chatbot

Voice / Call Center

Multi-brand configuration (available)

Enterprise

Extensive system with localised Help Center, AI chatbot, Call Center and multi-language support

Unified agent workspace

Email connection & authentication

Ticket Routing / Triage / SLA

Automations & Triggers

Pre-defined response configuration

Customer satisfaction survey (CSAT) for email and chat

Tools for internal collaboration (Light Agents & Side conversations)

Branded Help Center

Contact forms

Customer portal

Messaging / Chat

Social media integrations

Al-powered chatbot

Voice / Call Center

Multilingual configuration

Enhanced customer overview (Essential cards)

Custom agent roles

Multi-brand configuration (available)

Starter
Unified agent workspace
Groups
Views
Pre-defined response configuration
Multi-brand configuration
Multi-language support
Essentials card
Custom agent roles
Ticket routing
Conversation routing
Triggers for email notifications
Ticket fields
Conditional ticket fields
Custom business rules (triggers & automations)
Customer satisfaction survey (CSAT)
Service level agreement (SLA)
Organizations (B2B)
Email connection
Email authentication (SPF, DNS and CANME)
Simplified email threading
Signature
Branded Help Center
Hostmapping
Contact form
Multiple contact forms
Multiple branded help centers
Multilingual content
Customer portal
Approval and publishing workflows
Messaging / Chat / Social media
Messaging triggers
AI-powered chatbot
Voicemail
Text messages
Call routing
Customized greetings
Business hours
Queue size and wait time
Interactive voice response (IVR, phone trees)
Call offering time limit
Suitable Zendesk subscription plan

Suite Growth

Timeline for implementation

1 week

Essential
Unified agent workspace
Groups
Views
Pre-defined response configuration
Multi-brand configuration

Up to 5 & additional cost applies

Multi-language support
Essentials card
Custom agent roles
Ticket routing
Conversation routing
Triggers for email notifications
Ticket fields
Conditional ticket fields
Custom business rules (triggers & automations)
Customer satisfaction survey (CSAT)
Service level agreement (SLA)
Organizations (B2B)
Email connection
Email authentication (SPF, DNS and CANME)
Simplified email threading
Signature
Branded Help Center
Hostmapping
Contact form
Multiple contact forms
Multiple branded help centers

Up to 5 & additional cost applies

Multilingual content
Customer portal
Approval and publishing workflows
Messaging / Chat / Social media
Messaging triggers
AI-powered chatbot
Voicemail
Text messages
Call routing
Customized greetings
Business hours
Queue size and wait time
Interactive voice response (IVR, phone trees)
Call offering time limit
Suitable Zendesk subscription plan

Suite Growth

Timeline for implementation

1-2 weeks

Professional
Unified agent workspace
Groups

+ private groups

Views
Pre-defined response configuration
Multi-brand configuration

Up to 5 & additional cost applies

Multi-language support
Essentials card
Custom agent roles
Ticket routing
Conversation routing
Triggers for email notifications
Ticket fields
Conditional ticket fields
Custom business rules (triggers & automations)
Customer satisfaction survey (CSAT)
Service level agreement (SLA)
Organizations (B2B)
Email connection
Email authentication (SPF, DNS and CANME)
Simplified email threading
Signature
Branded Help Center
Hostmapping
Contact form
Multiple contact forms
Multiple branded help centers

Up to 5 & additional cost applies

Multilingual content
Customer portal
Approval and publishing workflows
Messaging / Chat / Social media
Messaging triggers
AI-powered chatbot
Voicemail
Text messages
Call routing
Customized greetings
Business hours
Queue size and wait time
Interactive voice response (IVR, phone trees)
Call offering time limit
Suitable Zendesk subscription plan

Suite Professional

Timeline for implementation

2-3 weeks

Enterprise
Unified agent workspace
Groups

+ private groups

Views
Pre-defined response configuration
Multi-brand configuration

Up to 300 & additional cost applies

Multi-language support
Essentials card
Custom agent roles
Ticket routing
Conversation routing
Triggers for email notifications
Ticket fields
Conditional ticket fields
Custom business rules (triggers & automations)
Customer satisfaction survey (CSAT)
Service level agreement (SLA)
Organizations (B2B)
Email connection
Email authentication (SPF, DNS and CANME)
Simplified email threading
Signature
Branded Help Center
Hostmapping
Contact form
Multiple contact forms
Multiple branded help centers

Up to 300 & additional cost applies

Multilingual content
Customer portal
Approval and publishing workflows
Messaging / Chat / Social media
Messaging triggers
AI-powered chatbot
Voicemail
Text messages
Call routing
Customized greetings
Business hours
Queue size and wait time
Interactive voice response (IVR, phone trees)
Call offering time limit
Suitable Zendesk subscription plan

Suite Enterprise

Timeline for implementation

3-4 weeks